Have a question, a problem, or a partnership idea? Fill out the form and we promise we'll do our best to solve the issue.
For game issues, bug reports, account help, or general questions.
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We typically reply within 1–2 business days. Thanks for your patience!
Before reaching out, take a look — your question might already be answered below.
Send a detailed bug report to support@dualgames.net. Please include the game name, your device/platform, and step-by-step details so we can reproduce the issue quickly. Screenshots or short clips help a lot.
Email support@dualgames.net with "Partnership Inquiry" in the subject line. We'll route it to the right team.
Most inquiries get a response within 1–2 business days. Bug reports and account issues are prioritized.
Refund requests are handled by the platform where the purchase was made (Apple App Store, Google Play, Facebook Gaming, etc.). If you need help locating the right channel, contact us and we'll point you in the right direction.
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